Free Worldwide Shipping

Le Creuset offers Free Worldwide Shipping on eligible orders. Shipping charges are not added at checkout for standard worldwide delivery.

Our Free Worldwide Shipping service is designed to keep delivery costs simple and easy to understand for customers.

Order Processing Time

Orders are usually processed within 1–3 days after the order is placed.

• Processing time includes order review, preparation, and packaging.
• Processing may take longer during high-volume periods, holidays, or product availability checks.
• If additional information is needed to process your order, customer support may contact you by email.

Estimated Delivery Time

Estimated delivery time is 2–5 days after your order has been processed and shipped.

Delivery timing may vary depending on destination, local delivery conditions, customs processing when applicable, weather, holidays, or other events outside normal transit control.

Shipping Destinations

Le Creuset provides worldwide shipping. Delivery availability may depend on the destination address and local delivery conditions.

Please make sure your shipping address is complete and accurate before submitting your order.

Shipping Rates

Standard worldwide shipping is free. Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.

If such fees occur, they will be covered by us. Customers are not responsible for paying customs duties, import taxes, brokerage fees, or other government charges separately for eligible shipped orders.

Tracking Information

After your order has shipped, tracking information will be updated within 1–3 days.

• Tracking updates may take time to appear after the package has been handed over for delivery.
• If your tracking has not updated after 3 days, please contact customer support for assistance.
• Please keep your order confirmation email so we can help locate the correct order details.

Wrong or Incomplete Address

Customers are responsible for entering the correct shipping address at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, and country before placing your order.

If you notice an address error after placing your order, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.

Customs, Duties, and Taxes

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.

If these fees occur during delivery, they will be covered by us. Please contact customer support if you receive a customs-related payment request connected to your order.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, damaged, or delivered incorrectly, please contact Le Creuset customer support so we can review the issue.

• For delayed packages, include your order number and tracking details.
• For damaged packages, include clear photos of the item, packaging, and shipping label if available.
• For lost or missing packages, include your order number, shipping address, and any delivery updates you received.

Please keep all packaging and order materials until your request has been reviewed.